Design Thinking for Business Innovation

The purpose of this course is to help students understand what design thinking is all about— its relationship to creativity and innovation and how it can be applied to foster experience and business model innovation.
This class concentrates in the adoption of ethnographic, visualization and brainstorming techniques and modeling frameworks to complement conventional market research, decision tree, and SWOT analysis. Gamification of customer experience, co-creation with customers, and the design of an experience network will be the main emphasis of our study.